Frequently Asked Questions

 We offer a curated selection of high-quality smart home products, including: - Honeywell T5 Smart Thermostats - Philips Smart LED Light Bulbs - LG Smart Appliances - TP-Link Smart Plugs - Security Cameras - Smart Door Locks 

   Yes, we carefully select products that can integrate seamlessly with  popular smart home platforms. Our team will ensure all your devices work  together effectively. 

   Most of our smart home products require a stable Wi-Fi connection.  During installation, we'll verify your internet connection meets the  requirements for optimal performance.  

   Yes, we offer professional installation services for all smart home  products we sell. Our trained technicians ensure proper setup and  integration of your devices.  

 Installation time varies depending on the products and complexity of the  setup. Basic installations (like smart thermostats or light bulbs)  typically take 1-2 hours, while complete smart home systems may require  4-8 hours.  

 We recommend: - Having a stable Wi-Fi connection - Ensuring power availability - Clearing access to installation areas - Having your Wi-Fi password ready.

  Our products come with manufacturer warranties, and we provide  additional warranty coverage on our installation services. We also offer  maintenance programs to keep your smart home system running smoothly. 

 Service duration varies depending on the complexity of the job. During  booking, we'll provide an estimated time frame for completion. We pride  ourselves on efficiency while maintaining high-quality workmanship. 

   We provide: - 1-4 hour emergency response time - Regular maintenance checks - Phone and email support - Troubleshooting services.

  Yes, we can integrate new smart devices with your existing setup. Our  technicians will ensure compatibility and proper integration with your current system. 

 Yes, we offer bundled packages that include both products and  professional installation, often at a better value than purchasing  separately.  

   We accept all major credit cards, cash, and electronic transfers. Payment plans are available for larger installations. 

 Yes, we offer a three-tiered maintenance program with quarterly pricing  options to ensure your smart home system continues to function optimally.  

Booking with McGee Pro is easy:

1. Visit www.mcgeepro.com
2. Create an account or log in
3. Select your desired service
4. 
   
5. Choose your preferred time slot
6. Receive confirmation via email

You can also  Calling our office -  Emailing our customer service team. 

 Yes, we provide free consultations to assess your needs and recommend the best smart home solutions for your specific situation.  

We offer installation services in the entire USA.

 We understand plans can change. Please notify us as soon as possible if  you need to cancel or reschedule. This allows us to accommodate other  customers who may need our services. 

 For most services, we recommend having someone present to provide access  and discuss any specific requirements. However, arrangements can be  made for exterior work if needed. 

 Payment terms are discussed during the booking process. For most  services, payment is due upon completion of work. For larger projects,  we may require a deposit. 

 Yes! We stand behind our work with: • 1-year warranty on installations • $2 million insurance coverage • Satisfaction guarantee on all services • Professional workmanship 

 At McGee Pro, we stand behind the quality of our smart home products and  want to ensure your complete satisfaction. This return policy applies  to all smart home products purchased directly from McGee Pro.  1. Return Window - Unopened Products: 30 days from the date of purchase - Installed Products: 14 days from the date of installation - Defective Products: 90 days from the date of purchase  2. Product Condition Requirements To be eligible for a return, your item must be: - In the same condition that you received it - In the original packaging with all accessories - Complete with all documentation and manuals - Free from damage caused by misuse or incorrect installation - Accompanied by the original proof of purchase  3. Non-Returnable Items The following items cannot be returned: - Products with broken manufacturer seals - Custom-configured smart home systems - Products damaged due to improper use - Products installed by non-McGee Pro technicians - Sale or clearance items marked as "Final Sale"  4. Return Process To initiate a return: 1. Contact our customer service team 2. Provide your order number and reason for return 3. Receive a Return Authorization (RA) number 4. Package the item securely with all original materials 5. Include the RA number on the return package  5. Refund Information - Product Cost: Full refund for items meeting all return requirements - Installation Fees:    * No refund if product functions as intended   * Full refund if product is defective or incorrectly installed - Processing Time: 5-10 business days after receiving the return  6. Specific Product Categories  Smart Appliances (LG Electronics): - Must be reported within 48 hours of delivery for visible damage - Installation-related issues must be reported within 7 days - Manufacturer warranty applies for technical issues  Smart Thermostats (Honeywell): - 30-day satisfaction guarantee - Must be uninstalled by qualified technician - Full refund including installation if device proves incompatible with  your system  Smart Lighting (Philips): - Must be in original working condition - Bulbs must not exceed 8 hours of use - Original packaging required  Security Devices (Ring): - Must be factory reset before return - All recorded data must be cleared - Subscription services will be prorated  Smart Plugs (TP-Link): - Must be free from electrical damage - Original packaging required - All device associations must be removed  7. Warranty Claims - Manufacturer warranties remain in effect regardless of our return  policy - McGee Pro will assist with warranty claims during the warranty period - Installation warranty is separate from product warranty  8. Exceptions - Special orders may have different return terms - Bulk purchases may have modified return conditions - Holiday season purchases may have extended return windows  9. Shipping - Customer is responsible for return shipping costs - Original shipping charges are non-refundable - We recommend insured shipping with tracking  10. Damaged or Defective Items If you receive a damaged or defective item: - Document the damage with photos - Contact us within 24 hours of receipt - Do not attempt to install damaged products - Keep all original packaging  Contact Information for Returns: - Phone: [Contact Number] - Email: [Email Address] - Business Hours: [Business Hours]  McGee Pro reserves the right to modify this return policy at any time.  Any changes will be effective immediately upon posting to our website.  Note: This return policy complies with Michigan state consumer  protection laws and federal regulations regarding consumer goods.